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Terms and Conditions

It is illegal to sell alcohol to people under the age of 18. By placing an order, you must confirm that you are 18 years old or above.

1. General
1.1.In these terms and conditions and the Special Conditions (as defined below) (collectively referred to as the "Terms and Conditions"), “RNG WINE" or "we" or "us" means RNG WINE and the "customer" or "you" means any person, firm, company or body which places an order with us. Please read these terms and conditions carefully before using the website (as the case may be) (collectively "our e-store"). By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
1.2.We shall make every effort to ensure that prices, details and sizes of products at our e-store are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.
1.3.We shall make every effort to ensure product(s) displayed at our e-store are in stock. If from time to time any products become out of stock, we reserve the right to offer alternative product(s) of similar value and style.

2. Registration

2.1.Please inform us via our website/by email/by phone immediately if any changes to the information that you provided so that we can communicate with you effectively.

2.2.In the event that your account is not used for a specified period (currently, 3 years), we will, for your own and our protection, deem your account to be no longer in use, and we will deactivate your account and all your accumulated points and/or e-vouchers will be forfeited (where applicable). You will need to reapply for a new account if you wish to make further purchase at our e-store.

3. Payment

Our e-store accepts payment by designated credit cards, debit cards or other designated electronic means as specified by us. All product prices listed are in Hong Kong dollars. The prices listed in our e-store may differ from the prices of the same products in our physical shops. The applicable price shall be the price listed in our e-store as at the date of purchase.

4. Others

4.1.Basis of supply: we only serve and deliver products to end consumers. We are not selling our products for re-sell purpose. If we have grounds to believe that you are not purchasing our products as an end user, we reserve the right to decline or cancel your order.

4.2.Force majeure: We shall not be liable for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.

5. Delivery

5.1. In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rain storm signal, we will try our best to arrange the products to be delivered on the next day.

5.2. If you fail to receive your ordered products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to charge you an additional delivery fee for subsequent delivery(es).

5.3. In case of any dispute, our determination shall be final.

6. Exchange and Refund

6.1 If you discover that a product is damaged or not in good condition upon receipt of delivery or after purchasing in-store, you may contact our Customer Service Department within 7 days to arrange for a product exchange. Otherwise, under normal circumstances, we do not accept any requests for product exchange or order cancellation.

6.1.1 To fulfill an exchange or refund request for a product not in good condition, the customer must provide photographs and at least half (1/2) of the liquid contents of the product for us to retrieve and inspect.

6.2 Refunds will not be granted under any circumstances for the following items once the recipient has confirmed receipt of the goods or after purchase from a physical store: any glassware or drinking utensils; any red wine, white wine, spirits, or champagne valued over HKD $2,000 or older than 10 years (calculated per single bottle).
6.3 Products must be returned along with all free gifts received at the time of purchase. Otherwise, the value of the gift(s) will be deducted from the refund amount.
6.4 We do not accept any requests for product exchange or order cancellation due to customer's personal reasons or price fluctuations.
6.5 All sake products are non-exchangeable and non-refundable. If needed, customers can request product details, the production date, or photographs before placing an order. Orders for sake cannot be cancelled or exchanged after placement.
6.6 All overseas orders are non-exchangeable and non-refundable under any circumstances. If required, customers can request product photographs before delivery is arranged or before finalizing their order.

7.Others

7.1. For any ordered goods remain undelivered for 6 months from the date of order confirmation or storage fees remain unpaid for over 6 months, we shall have the right to dispose of such goods at our own discretion without further notice to you. In such event, we shall not be liable to make any refund or compensation to you; and we reserve the right to continue claiming you for the outstanding storage fees.

7.2.We shall under no circumstances be liable for any loss (whether direct or indirect) of revenue, loss of profits or any indirect or consequential loss whatsoever suffered, sustained or incurred by you or by other person arising (directly or indirectly) out of the sale and purchase transaction with you.